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<?xml version="1.0"?> <response status="ok" time="Fri, 18 Apr 2008 12:57:21 -0500"> <blog_posts count="2" total="4"> <blog_post> <blog_id>1</blog_id> <post_id>1</post_id> <user_id>25</user_id> <date_posted> <![CDATA[Wed, 28 Nov 2007 13:07:44 -0600]]> </date_posted> <subject> <![CDATA[test]]> </subject> <body> <![CDATA[test<br />371d36d75e05eda735858f8e467be99ctest<br />]]> </body> <allow_comments>1</allow_comments> <comments count="1"> <comment> <user_id>25</user_id> <comment_id>1</comment_id> <body> <![CDATA[test]]> </body> </comment> </comments> </blog_post> <blog_post> <blog_id>2</blog_id> <post_id>2</post_id> <user_id>8</user_id> <date_posted> <![CDATA[Tue, 04 Dec 2007 17:06:31 -0600]]> </date_posted> <subject> <![CDATA[Second post]]> </subject> <body> <![CDATA[Our anonymous confessor has been in airline public relations, marketing, and customer relations for a decade now.<br /> <br />Complaints Executives are concerned about the company's image, and the most effective complaints go right to the top with threats of talking to the media or the Department of Transportation. These complaints are handed off to someone like me, whose job is to make you feel better--in the form of free tickets, if you're lucky.371d36d75e05eda735858f8e467be99cRefunds and changes I'll never get those travelers who buy nonrefundable tickets and then give the airline a hard time because they can't have a refund. If you must change plans, you can request that a reservation agent waive a fee, but it's unlikely you'll get anywhere. Agents try as hard as an NFL defense to hold the line. We will, perhaps, waive change fees if there was a death in the family, you're horribly sick or under military orders, or you encountered a flash flood or some other disaster on the way to the airport. But don't be surprised when we ask you to prove your situation.<br /> <br />Lost luggage Airlines anticipate that about 1 percent of checked bags will be mishandled, damaged, or lost, and they even budget accordingly. The maximum that domestic airlines have to pay for damaged or delayed bags is $3,000 per passenger, as per the Department of Transportation. But airlines hardly ever pay anywhere near that amount because they don't reimburse for cash, cameras, video equipment, computers, jewelry, antiques, or other expensive stuff. <br />]]> </body> <allow_comments>1</allow_comments> </blog_post> </blog_posts> </response>